Is the eSIM QR code not working?
Having trouble scanning? Here are the most common causes and simple solutions to activate your eSIM right away.
⚠️ Most common error: Already scanned
For security reasons, an eSIM QR code can only be scanned once. If you have already scanned the code (or canceled the process), the eSIM is often already installed in the background. Please check your settings (Mobile Data or Connections) before trying again.
1. No stable internet connection
To download the eSIM profile to your phone, you need an active and stable Wi-Fi connection. A weak signal may interrupt the download process. Please connect to a strong Wi-Fi network and try again.
2. Your device is SIM-locked
eSIMs only work on devices that are unlocked for all networks. If your smartphone is locked to a specific carrier under a contract, you cannot install eSIMs from other carriers. In this case, please contact your mobile carrier to have the device unlocked.
3. Device is not compatible
Not every smartphone has a built-in eSIM chip. Make sure your model is supported. To do so, check our list of compatible devices.
Alternative: Manual Installation
If you absolutely cannot scan the QR code (for example, because you opened the email on the device where the eSIM is to be installed), you can enter the information manually in your settings under “Add eSIM” > “Enter details manually”:
SM-DP+ Address: You'll find it in your confirmation email Activation Code: You'll find it in your confirmation email